Privacy, Cookie and SMS Policy

This policy is issued by StrataVera Consulting & Coaching, LLC, a Colorado limited liability company (“StrataVera”, “we”, “us”, “our”), 1500 N Grant St Ste 4258, Denver, CO 80203. It describes how we handle personal information collected through strataveraconsulting.com, our forms, our scheduling links, and the email and text messages we send in response.

What It Does Not Cover

• Information we handle as part of a paid engagement. Once you become a client, the signed services agreement between us governs how we treat your business data, and that agreement controls where it differs from this policy.
• Third-party websites we link to. When you follow a link off our site — to LinkedIn, Instagram, Facebook, or a client’s website — you are on their property under their policy, not ours.
• Information you send us outside the website, such as a direct email or a phone call. We still treat that carefully, but this document describes the website.

Every field below is optional in the sense that you choose whether to fill in a form at all. Within a form, the fields marked required are the ones we cannot answer you without.

Contact details

Your name, email address and mobile phone number, as typed into a contact or booking form.

Business details

Your business or practice name and your website address, where a form asks for them.

What you tell us

The content of the message, question or request you write, plus anything you add on a call or by reply.

Your consent record

Whether you checked the box agreeing to email and text messages, and the date and time you did. We keep this because the law requires us to be able to show it.

We do not collect payment card details on this website. We do not ask for, and you should not send us through this site, any Social Security number, government identification number, financial account number, health information, or patient records.

Our hosting provider records ordinary request logs, including IP address, browser type and the pages requested, for security and reliability. We do not use those logs for marketing or to profile you.

Our fonts are compiled into the site itself rather than loaded from a font provider’s network, so no third-party font service receives your IP address when a page loads.

Cookies are small text files stored on your device that help a website function. Browser storage does something similar but is never automatically sent to a server.

We use Google Analytics 4 to understand how this site is used: which pages are visited, roughly where visitors come from, and whether a booking request or form was completed. Google Analytics sets cookies on your device to tell one visit from another.

We have set it up to share as little as possible. Advertising features, Google signals and ad personalization are switched off. We do not send Google your name, email address, phone number, or anything you type into a form. A banner on your first visit lets you accept or decline analytics cookies, and the Cookie preferences link at the bottom of every page lets you change your choice at any time. For visitors in the European Economic Area, the United Kingdom and Switzerland, analytics cookies are set only if you accept.

This site sets no advertising cookies. The other cookies or browser storage in use are those strictly necessary for the site and its booking calendar to work, your cookie choice, and any short-lived operational cookies our hosting provider sets for request routing and abuse protection. You can also opt out of Google Analytics with Google’s browser add-on, or block cookies in your browser settings; the site works the same either way.

We use personal information only for the purposes below, and we do not use it for automated decision-making that produces legal or similarly significant effects.

• To answer you. Replying to a question, returning a call, scheduling the call you asked for.
• To follow up about your inquiry, by email and — if you agreed to it — by text message.
• To provide services you have engaged us for.
• To run and improve the site, and to keep it safe: finding what is broken, rejecting automated submissions, and investigating abuse or attempted intrusion.
• To meet our legal, tax and record-keeping obligations, and to establish or defend legal claims.

We do not sell personal information for money, and we have not done so in the preceding twelve months. We share it only with the service providers that make the site and our follow-up work, and only for the purposes above. Each is bound to use it for us and not for their own purposes.

Hosting

Vercel — serves every page and keeps the request logs described above.

CRM, scheduling and messaging

HighLevel (LeadConnector, which we refer to as GoHighLevel) — holds your contact record, runs the booking calendar, and sends our email and text messages, together with the mobile carriers that deliver them.

Analytics

Google (Google Analytics 4) — receives the page and event information described in section 4.

Email

Our business email provider, when you write to us.

Other Circumstances

• Professional advisers — our accountant or lawyer, where they need it to advise us.
• Legal compliance — where we are required by law, subpoena, or court order, or where we believe disclosure is necessary to protect our rights or someone’s safety.
• Business transfer — if the business is sold, merged, or reorganized, information may transfer as part of that transaction, subject to this policy.

We do not share your information with data brokers, and we do not rent or trade mailing lists. We do not sell or share personal information for targeted advertising, so a Global Privacy Control signal from your browser has nothing to switch off; we honor it regardless.

These terms cover the text messages StrataVera sends. In short: we text you only if you asked us to, using the number you gave us — mostly about your inquiry or appointment, sometimes with an offer. You can stop all of it instantly by replying STOP. Your number is never sold or rented, and your opt-in and consent record never leave us.

• Message frequency varies. Message and data rates may apply.
• Reply STOP to any message to stop receiving them. Reply HELP for help.
• Consent to receive text messages is not a condition of buying anything from us.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

The Program

StrataVera Consulting & Coaching, LLC operates a text messaging program for people who have asked us to follow up by text. Two kinds of message travel on it, and your consent covers both. Most are conversational: we reply to your inquiry and confirm, remind you of or reschedule an appointment. Some are promotional: an offer, or news about a service you inquired about. Replying STOP ends both kinds at once.

We do not buy numbers, we do not append them from data brokers or public records, and we do not text people who never gave us theirs. Messages come from our business line, 303-351-4814. You can reply to it and a person reads what you send.

How You Opt In

1. You check the consent box on a form on our website and submit it with your mobile number. The box is never pre-checked, and the form works — you simply do not get texts — if you leave it unchecked.
2. You tell us in a call, an email or a message that we can text you, and we record the date you said so.
3. You text us first. Starting the conversation is consent to continue it.

You do not have to agree to text messages to submit a form, book a call, or buy any service from us. If you would rather we only used email, say so and we will. Give us a mobile number you own or are authorized to use, and tell us if it changes. We store the fact that you consented and the date and time you did, because the law expects us to be able to show it.

What We Send, and How Often

• Replies to a question you asked, and follow-up about an inquiry you started.
• Appointment confirmations, reminders and rescheduling.
• Offers, promotions and updates about a service you inquired about, while you are on the program.

Message frequency varies. It depends entirely on the conversation you are having with us; there is no fixed schedule and no daily send. Message and data rates may apply: text messages are free from us, but your mobile carrier may charge you for sending or receiving them under your plan. Those charges are between you and your carrier.

How to Stop

Reply STOP to any message from us. You will receive one final message confirming you have been unsubscribed, and then nothing further. STOP works at any time, from any message, and you do not need to explain. QUIT, END, CANCEL and UNSUBSCRIBE work the same way. Opting out of text messages does not unsubscribe you from email, and it does not cancel anything you have booked. Text START to rejoin, or tell us in any other channel. If STOP does not work, tell us by email or phone and we will remove your number manually.

How to Get Help

Reply HELP to any message and you will receive our contact details and a reminder of how to opt out. INFO works the same way. You can also reach a person directly at hello@strataveraconsulting.com or 303-351-4814.

Your Mobile Information

Sending a text means passing your number to our messaging platform and to the mobile carriers, because a message cannot reach a handset without them. That is delivery, not sharing: neither is permitted to use your number for anything of their own.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of information described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Carriers and Delivery

The program is supported on major United States carriers, including AT&T, Verizon Wireless, T-Mobile, US Cellular, Boost, Cricket, MetroPCS, Google Voice and Virgin Mobile, and on many smaller and regional carriers. Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed, so do not rely on a text message for anything time-critical; if something matters, call. Messages are sent to United States mobile numbers only.

Please do not send us protected health information, patient records, payment card details, government identification numbers, or account passwords by text message. Text is not a secure channel and we do not accept those there. We may pause or end messaging with anyone who uses the channel abusively.

We keep personal information only as long as it serves the purpose it was collected for, or as long as the law requires — whichever is longer. In practice:

Contact records

For as long as our relationship is active, and for up to seven years after our last substantive interaction, to satisfy business and tax record-keeping obligations. You can ask us to delete sooner and we will, except where we are required to retain something.

Consent records

For as long as we hold your contact record, and for at least four years after consent is withdrawn — the period during which we may need to evidence that consent existed.

Server logs

As retained by our hosting provider under its standard operational schedule.

Backups are overwritten on ordinary rotation. Information deleted from our live systems may persist in a backup for a short period before it is cycled out; it is not restored to active use in the meantime.

Every page and form on this site is served over HTTPS. Access to our database and CRM is restricted to the people who need it. No method of transmission or storage is completely secure, and we do not claim otherwise. If a breach affects your personal information, we will notify you and the relevant authorities as required by law.

Depending on where you live, you have some or all of the rights below. We extend them to everyone who asks, regardless of where they live, because operating two standards is how mistakes happen.

• Know and access — what we hold about you, where it came from, why we have it, and who we shared it with.
• Correct — fix anything inaccurate.
• Delete — remove what we hold, subject to the retention obligations above.
• Portability — receive your information in a portable, machine-readable format.
• Withdraw consent — to marketing email or to text messages, at any time.
• Non-discrimination — we will not deny you service, charge a different price, or give you a lesser experience for exercising any of these rights.

How to Make a Request

Email hello@strataveraconsulting.com with the request and the email address or phone number you gave us, so we can find your record. We verify requests by matching the details we already hold, and we may ask one follow-up question if what you send does not match. We respond within 45 days and will tell you if we need a further 45 days, which the law permits in limited circumstances. There is no charge. An authorized agent may make a request on your behalf with written permission signed by you.

If We Say No

You may appeal any decision we make on a rights request by replying to our response with the word APPEAL. A different decision-maker will review it and respond within 45 days, in writing, with the reasons. If we deny your appeal, you may contact the Colorado Attorney General or the attorney general of your own state.

This is a website for business owners. Our services are directed to adults, and nothing here is aimed at children. We do not knowingly collect personal information from anyone under 16. If you believe a child has given us information, tell us and we will delete it.

We are based in Denver, Colorado, and our service providers process information in the United States. If you contact us from outside the United States, you understand that your information will be transferred to and processed in the United States, where privacy law differs from the law where you live. We do not currently offer our services to individuals in the European Economic Area or the United Kingdom.

Some of our clients operate medical spas and other regulated practices. Do not send patient information through this website: our forms and general email are not an appropriate channel for protected health information. If a client engagement requires us to handle protected health information, that is arranged separately under a written agreement.

Information you give us about your business as a prospective client is used to prepare for a conversation with you. It is not shared with your competitors, and it is not used as an example without your permission.

We update this policy when what we do changes — not on a schedule. The date at the top of the page always reflects the current version. If a change materially affects how we use information we already hold, we will say so prominently on the site, and where the law requires it we will ask for your consent again rather than assume it. A material change to what the messaging program sends will be notified by text before it takes effect.

Questions about this policy: hello@strataveraconsulting.com, or write to StrataVera Consulting & Coaching, LLC, 1500 N Grant St Ste 4258, Denver, CO 80203.

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